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Is there any way to report and request improved coverage in my neighborhood? I frequently get dropped calls in my area.
sbatth
Enthusiast - Level 2
‎05-03-2017 10:22 AM

I'm using an iPhone 6S Plus and this occurs on the roads in my neighborhood near Willow & Friant in Clovis, CA over to N Willow Ave and E Via Monte Verdi in Clovis, CA.

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Re: Is there any way to report and request improved coverage in my neighborhood? I frequently get dropped calls in my area.
Ann154
Community Leader
Community Leader
‎05-03-2017 11:25 AM

Call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they open a trouble ticket to investigate the issue.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Is there any way to report and request improved coverage in my neighborhood? I frequently get dropped calls in my area.
vzw_customer_support
Customer Service Rep
‎05-05-2017 10:27 AM

We are dedicated to offering you the best possible service where you need it most. When did this start? Is this happening during a specific time of day? Are data services affected as well?

YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Is there any way to report and request improved coverage in my neighborhood? I frequently get dropped calls in my area.
sbatth
Enthusiast - Level 2
‎05-05-2017 10:41 AM

Hi YaleK_VZW, this started ever since we switched to Verizon about a week ago. It happens at any time of day. Voice and data are affected.

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Re: Is there any way to report and request improved coverage in my neighborhood? I frequently get dropped calls in my area.
vzw_customer_support
Customer Service Rep
‎05-07-2017 10:53 AM

That is too long to have issues, sbatth. Let's look into this more together. Are there others with the same issues in your area? Let's go through a couple of steps to improve the service quality. Is your phone set to LTE? To check go to Settings, Cellular, and then to Enable LTE. It should show Voice and Data for both LTE and Roaming.

JasperM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Is there any way to report and request improved coverage in my neighborhood? I frequently get dropped calls in my area.
sbatth
Enthusiast - Level 2
‎05-07-2017 11:12 AM

Yes, others have the same problem. Phone is set to the settings you

described.

On Sun, May 7, 2017 at 10:54 AM, vzw_customer_support <

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