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Is there actually even a loyalty department?

Member

I have been a loyal VW customer for well over 10-12 years.  On the 1st I upgraded one of my 4 lines, and asked about getting some type of discount or credit for being a good customer.  I was then transferred to the "loyalty dept" which ended up being tech support.  Now I called today to upgrade another line. Literally 2 weeks ago I upgraded and got a sale price.  All I wanted was to get that same phone for another line at that sale price. Apparently NO ONE at VW has authority to do anything at all.  They put you on hold while "asking a supervisor" who also apparently has no authority. What is the point? You have no choice.  I would not have even upgraded, but the phone was on it's last leg.  Now if that same phone goes on sale again, I can get a price match. Why can't I do it now? I can see if it was over 30 days, but seriously.  I can remember when companies used to be so happy when you were a long time customer.  You could get 5 or 10 bucks credit, or something free as a thank you. But no more - let's figure out how to charge more because the customer will bend over & take it.  I stayed with VW because the coverage is good, but really - I am so disappointed, and frankly humiliated that I actually thought they cared, but were probably laughing at the stupid customer holding waiting for us to check.   My question is there even anyone that can actually make a change or give you a credit at all, or is it all, just a ploy to keep us sheep in line.  For shame VW for shame. 

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Re: Is there actually even a loyalty department?

Sr. Member

There is no loyalty department.  They recently gave everyone some 'reward points' to spend on auctions and such, about it.

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Re: Is there actually even a loyalty department?

Customer Support

4catmom, oh my goodness. It sounds like you have been through a lot. We want to make sure that we provide you all of your options to upgrade your phone. We truly value you and how long you have been a VZW customer. What seems to be going on with your current phone?

RobinD_VZW

Follow us on twitter @VZWSupport

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