Re: Is customer service this terrible at all stores?
ichabod13
Enthusiast - Level 2

Update: returned phone to store to exchange for S7.  Rep at store never looked in the box and said it wasn't important because it was not a return. She said it was going to Samsung and not Verizon.  She even let me keep the other earbuds too and they tossed in a free screen protector because it took about an hour because the computer system was acting strange. 

I wish every store visit was as pleasant as this one was, and this was during the early morning Iphone launch too. (whoops)

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