I have seen multiple posts on this subject stating the exact same story as I will post here. I traded in my iphone 5 with a predetermined value of $200. Nothing was wrong with this phone at all and I received a $36 value with no explanation. I have called everyday since last Thursday and the contact phone provided 877-247-3846 states that they are experiences higher than normal call volume and cannot take your call at this time. If I have been calling for the past 7 days I bet I am not the only one who feels as if they received an undervalued amount for their phone and how can I get an explanation if they are always unavailable? How is that for customer service???
I dont care if you outsourced this service or not Verizon-you have your name on it and your brand and thousands of customers will not be happy.