Is Verizon Scamming Their Customers Through The Verizon Device Program?

JD48220
Member

I have seen multiple posts on this subject stating the exact same story as I will post here.   I traded in my iphone 5 with a predetermined value of $200.  Nothing was wrong with this phone at all and I received a $36 value with no explanation.  I have called everyday since last Thursday and the contact phone provided 877-247-3846 states that they are experiences higher than normal call volume and cannot take your call at this time.  If I have been calling for the past 7 days I bet I am not the only one who feels as if they received an undervalued amount for their phone and how can I get an explanation if they are always unavailable?  How is that for customer service???

I dont care if you outsourced this service or not Verizon-you have your name on it and your brand and thousands of customers will not be happy.

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Re: Is Verizon Scamming Their Customers Through The Verizon Device Program?

rall_g4
Novice

People have been complaining about not being able to get through for months. Take that for what it is.

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