I need a number to call to talk to an actual caring Verizon employee. We have been lied to three times now about upgrading our devices. Now we are looking into every other company out there. It makes me sad though because I have been with Verizon for over 15 years. Why don't they care anymore?
Ginaulrich, we strive to provide you with the best customer service experience every time you contact us. We regret that we missed the mark in your recent interaction with us. Please reply to my Private Message, so we can find out what happened and explore the best solutions together.
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