Ginaulrich, we strive to provide you with the best customer service experience every time you contact us. We regret that we missed the mark in your recent interaction with us. Please reply to my Private Message, so we can find out what happened and explore the best solutions together.
JoelR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!