No human beings will ever answer your call. Verizon terrible now COMPLETELY and they couldn't care less about you. Pay them or go to another company.
Verizon has gone full Drumpf F-you charge you for whatever they can and no customer service WHATSOEVER to help with your "issue". FIgure that out. Get another company.
We're here on social media 24/7 with real people answering your posts. Facebook and Twitter generally get a faster response than Lithium, but you're welcome to send a Private Note about anything going on now. You can also call Customer Service at 800-922-0204.