Insane data spike and lack of any helpful customer service

Member

This month, Verizon has decided that my data usage has increased by an astronomical degree, to the point where I'm down to 10% of my data with 20 days left in my cycle. This despite my almost never going over in prior months, and when I have, it's in the last day or two of teh month and coincides with a month of lots of travel. Of course, with the current situation, I'm at home and on my wifi network all day with the exception of when i go to the store or a walk outside. Yet, presumably in an attempt to force their customers to buy more data, Verizon appears to have decided to change the way they charge for data usage - I can only guess by charging any data, regardless of whether on wi-fi or cellular, against their customer plans. This is unacceptable.

Further, after talking to an person over chat, I was given no help whatsoever, only a list of stock answers. I was told it was because my cellular "covered" for the wi-fi when the wifi was spotty, and despite my telling the person that I had that option turned off specifically, they continued to ignore anything I said and just copy-paste stock answers.

Have been with verizon for almost 15 years now; going to switch to AT&T or another wireless provider on Monday unless this is fixed.

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Re: Insane data spike and lack of any helpful customer service

Sr. Member

Why do people do this? You have an off month, there is no illumunati data use scheme. If such a thing existed, Verizon wouldn't  bother with data plans.

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Re: Insane data spike and lack of any helpful customer service

Member

Do what? Have an issue with my data being gone after 10 days of my billing cycle despite being on wifi for 95% of the time and not using my phone in a manner different than previous months?

I guess you work for Verizon then? Can you help me talk to a real person? If not, why do people comment like this to defend the corporation? Maybe they'll see this and offer you the CEO position.

Re: Insane data spike and lack of any helpful customer service

Member

I have the same issue. And despite HOURS on hold have yet to get through to anyone in the US who can resolve this. It got so bad today they cut off my data -- when I was going to Walmart to use their pickup service to get groceries for a elderly parents -- despite the fact my account with them has been paid (as it always is on time).  

I've now been on hold for more than three hours and have yet to speak to anyone at Verizon to resolve it. My last call (which I'm still on hold for) is to simply cancel their service both for my own phone and for my elderly parents' phones. 

This is ridiculous.  And Verizon's complete lack of customer service is simply unacceptable. 

Re: Insane data spike and lack of any helpful customer service

Customer Support

I'm sorry you were having to spend hours on the phone, Tiredofthis4. We never want to lose your business. What device do you have? Did this start after an update or a new app that was loaded? What amount of data was used? 

Re: Insane data spike and lack of any helpful customer service

Member

There are no new apps on this phone. Does Verizon have any human beings available to discuss this issue by phone. I spent another hour on hold this morning and have yet to speak to a human being at your company. 

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Re: Insane data spike and lack of any helpful customer service

Customer Support

We definitely hear you, hgkd. We can certainly help look into the trouble with you. We'll be sending a Private Message to get started.

ZakC_VZW

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Re: Insane data spike and lack of any helpful customer service

Well, this happened to me last month and I thought the same thing.  Must be an off month or something weird I did (ended up having to add double the amount of data I usually use).  That thought was thrown out the window tonight.

Since I was somewhat skeptical, I have been keeping a close eye on my data usage this month.  I checked tonight and still had just under 50% data left with 8 days left in the cycle.  Literally within 30 minutes or less after checking, I get an alert stating I have 0% data left.  Then I got about 3 more alerts, each one stating a new charge for overage, until it hit about $60.  

The data usage is seriously suggesting I used 9 gigs of data within minutes.  this is absolutely ridiculous.

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Re: Insane data spike and lack of any helpful customer service

Customer Support

Oh no, TiredOfThis4! We value your time and are here to help! We would love the opportunity to help you via this platform. However, if you prefer to call us directly you can certainly do so by dialing 800.922.0204. How would you like to proceed? 

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Re: Insane data spike and lack of any helpful customer service

Member

I have the same observation. Verizon terrible now

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