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Incorrect call location
CraigP
Newbie
‎08-27-2013 02:34 PM

I am trying to find out why my bill shows a call location different from where I really was. Any information on why this is listed incorrectly or how I can contact customer service about this?

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Re: Incorrect call location
tikibar1
Community Leader
Community Leader
‎08-27-2013 02:41 PM

see if this helps:

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Re: Incorrect call location
CraigP
Newbie
‎08-27-2013 02:55 PM

Thank you for the e-mail. That just seems strange to me since the location that is listed is 25 miles away from where I am calling from. I am trying to prove to some one that I was in a specific area on a specific day, but they will not believe me. Is there any way I can get something from Verizon about how this works?

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Re: Incorrect call location
tikibar1
Community Leader
Community Leader
‎08-27-2013 03:22 PM

That response was from a Verizon rep (and this is only an e-mail reply because you have your preferences set that way; we are posting on Verizon's customer-to-customer forum).  You could call Customer Service if you needed it explained further.

Customer Service:

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

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Re: Incorrect call location
CraigP
Newbie
‎08-27-2013 07:27 PM

Thanks,

Craig

<< Unneeded email copy information removed >>

Message was edited by: Verizon Moderator

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