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Improperly billed international data
Stootza
Newbie
‎07-18-2014 11:20 PM

I recently spent 3 days in Canada. I swapped to the pay as you go data plan which covers Canada. I check my bill this month and it shows a huge data use in China. I have not been, nor ever plan on going to China. I would like someone to investigate this and charge me the appropriate amount. Here's a screenshot of the erroneous charging

wtfchina.PNG

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Re: Improperly billed international data
vzw_customer_support
Customer Service Rep
‎07-21-2014 05:23 AM

I'd love the opportunity to review the information listed. When you have an opportunity please follow and send a direct message so that I may review the account specific information.

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Improperly billed international data
tikibar1
Community Leader
Community Leader
‎07-21-2014 05:34 AM

How To: Direct Message  and  yoseft_vzw

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Re: Improperly billed international data
RushFan2112
Specialist - Level 2
‎07-21-2014 06:42 AM

Wow, your phone was both in China AND Canada at the same time.  Can I borrow your teleporter?

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