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I placed an upgrade order on 9/13. I received the standard email stating the order was placed. When I checked the status, it showed canceled. No reason..just canceled. I called customer service and they had no record of my order. My upgrade order was placed online with the help of an online rep. So now there's no record???? I was told the order would be reopened. No further email, but order continues to show canceled! Any suggestions on what i should do? Straight Talk is looking so much better right now!