To Whom It May Concern, I am very disappointed of the
service which I received at your local store. I walked into Springfield PA location
today Sunday November 9, 2014 to purchase memory card. I was greeted by your manager;
I expressed why I was there. For some reason she could not comprehend what I
wanted. She proceeded to say if you want memory card, we do not transfer your
old files into the new card. I asked how I can have this done without losing
the information; she told me I have to go home and transfer my old files into
the computer and transfer it back to the new memory card.
I asked I have had this done here prior to my visit today
and she mentioned “WE DON’T HAVE ANY WAY TO DO THAT” You need to go to staples
and have them help you if you don’t know how to do it. All the time she had an impolite
approach, she walked behind the desk and would not look into my eyes as she
answered me. I have purchase many phones
and accessories from this location for years. I expressed I am walking out of
here and you will lose me as a customer at this location, and she replied by
saying “that is your decision”.
Her actions has driven me to take my business away from this
location, I will express my feelings to my friends, family and I will post this
experience online so that no one has to encounter what I did.
Who can I reach out and express my experience?
I have never heard one good experience from a store visit! Always order online(in this case I know you can't)
Thank you for taking the time to let us know about your experience, Springfield@19064. I would be happy to forward this information in order to help prevent something like this from happening again.
To be certain, was this at the 130 S. State Rd. location?
The stores do have limited availability to transfer items as they have in the past because many of the tasks are self serve now.
You can even go to support.vzw.com and type in transfer to SD card (along with your make/model phone) to get the steps. This really helps many customers.
ex. transfer to SD card Note 4
I do help this helps and feel horribly about your experience.
TamaraH_VZW
Follow us on Twitter @VZWSupport
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