No problem.
If it were me, I would take the phones away until they paid what they were supposed to pay. 
tikibar1 wrote:
LuvMyLabs wrote:
I know for sure, you can suspend each line two different times per year for free with or without billing.
It is free only if you suspend via your on-line My Verizon account; if you call Customer Service and have them do the suspension, there is a charge. If you suspend without billing, your contract will be extended for the amount of time of your suspension.
I said that....but I guess you said it clearer. Thank you.
No problem.
If it were me, I would take the phones away until they paid what they were supposed to pay.
Start a new topic or ask questions in the open forum.