I'm losing service when I go north of Prospect Road in Cleveland, OH
RICKUS67
Newbie

I'm not getting any calls, text, or data. However my phone says LTE with 4 bars. This happens when I travel north of Prospect Road in Cleveland, OH.

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Re: I'm losing service when I go north of Prospect Road in Cleveland, OH
juand_vzw
Verizon Employee

Thank you for bringing this to our attention. I know it's important to have reliable service and I will be happy to help get this resolved. Let's gather some more information. Have you tried to power cycle your device off and on to refresh the connection? Are any other users having the same issues in the same area?

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