I have been getting dropped calls or little service at my new address.
bkwright3
Newbie

Since I have moved to Moseley Virginia, I have either no service or 1 bar. I also have many dropped calls. Why is this? I have never had this problem with Verizon before.

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Re: I have been getting dropped calls or little service at my new address.
Elements
Specialist - Level 1

Does everyone else with Verizon have that problem there? If so, they may just have limited coverage there. You can try using Wi-Fi calling or a Network Extender as a work around, or provide your ZIP code to Verizon and if they can confirm you've moved to a poor coverage area, they should let you cancel service without any negative impact. But if other people with Verizon have no trouble there, we may be looking at a different issue.

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Re: I have been getting dropped calls or little service at my new address.
yeseniav_vzw
Verizon Employee

bkwright3, we know how frustrating dropped calls can be. Let's look into this issue further. What kind of phone do you have? Is your phone up to date with the latest software version? What is your ZIP Code? Do others have this issue in the same area?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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