I have been a loyal customer for a few years now, I haven't been late once, I have a family plan, For 3 devices, Mine is upgraded, cause my original phone was stolen. I didn't want to start a 2 year contract but customer service said that I had too, Before I upgraded and got a new phone, I went 6 MONTHS without a phone because I couldn't afford to buy a new phone, and even though this was true, I still paid on time for all three phones. Verizon shut off my service once by mistake they accepted blame and fixed the problem, Fact is 135 dollars a month I cant afford anymore, I have a baby on the way, and an unstable future, I need out of my contract, But I need to know my options, cause I don't want to fault Verizon or my credit.
Hi NatalieeMariee!
As a consumer, I realize financial hardship can arise. We definitely don't want to lose you as a customer and I'm here to help. I would like the opportunity to review your account in an effort to identify your options. Please Private Message me for additional assistance.
Thanks,
AyaniB_VZW
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You would be subject to ETF for each line of up to $350 each.
You also have the option of suspending your service up to six months, and in six months, you can reevaluate your situation. Keep in mind, if you suspend service during a contract term, the suspended time will be added to the end of your current contract.
LRVassar wrote:
Keep in mind, if you suspend service during a contract term, the suspended time will be added to the end of your current contract.
Not necessarily, you can suspend a line with billing to have you contract end date not be affected.
I can not not private message you without following you and I have yet its still pending, Your contact support is the most frustrating and difficult. AyaniB_VZW
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