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I cannot make or receive calls/texts

Member

It tells me to call *611 but when I try it says your mobile number could not be validated. Chat is unavailable online and I have no other phone to call Verizon with.

Samsung Galaxy S4 just activated on 5-28. Its been working fine until today.

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Re: I cannot make or receive calls/texts

Expert

Try 1-800-922-0204 instead. That's the other number for customer service and ask for an agent.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I cannot make or receive calls/texts

Customer Support

Hello mset83,

Like a superhero, here I am to save the day! May I ask were you able to get your phone activated? If not then it will be my pleasure to assist in getting your phone up and running. Simply, send me a private message with your full name, mobile number, a contact number, and a 2-3 sentence summary of the issue so I can help. I'm looking forward to your reply.

Thank you...

ArnettH_VZWSupport
Follow us on Twitter @VZWSupport

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