Highlighted

I cannot get an answer from Verizon on this issue

Member

My data usage has been rather annoying. it jumps from 0.90gb to 2.90gb and back. And I keep getting these text messages whenever the usage goes over 2gb. The real usage is 0.90gb. I tried asking verizon CS via phone and email through My Verizon but couldn't get a response. I have attached a screen shot of my data use. Has anyone had this issue? And have you had any success talking to Verizon? Thanks

1.

Screenshot_2012-10-11-10-49-44.png

2.

Screenshot_2012-10-11-18-52-29.png

3.

Screenshot_2012-10-12-07-21-02.png

4.

Screenshot_2012-10-12-19-20-53.png

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: I cannot get an answer from Verizon on this issue

Member

Verizon finally responded. Here is what they have to say:

"We’ve actually received quite a few reports of similar issues occurring for other customer accounts recently. I investigated the issue further and was able to find that a Trouble Ticket was issued to resolve an issue where customers have been receiving inaccurate usage reporting messages on September 27th.

An update has been implemented to resolve this issue that takes place on the billing cycle date for each affected customer account. In this case, you should notice the notifications will no longer be coming to your phone on or shortly after October 20th.

If you continue to receive inaccurate usage alerts on your phone after October 20th, please get back in touch with us right away and we’ll see what additional steps may be required to resolve this issue, but I trust that the inaccurate reports will stop coming to you momentarily."

We shall see what happens. Thanks again for all the reply.

View solution in original post

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Sr. Member

I have seen this issue before. it has to do with your phone calling home looking for updates. If the phone finds an update for one of the apps on it, the data usage jumps to accommodate and or calculate the size of the new app as that will need to come across via Data. Verizons tracking of Data is also flawed and inaccurate.

Best advise I can give on this is download Onavo Count (Google Play if Android) or (iTunes if iPhone) and set it up. Wait a few days and then look at the data usage.

Go to the option to turn off Data usage (actually restricts the phone or app to downloading info only when a Wi Fi Connection is available) and change the setting to Wi-Fi only for those apps that you never use or do not use throughout the day (do not set up e-mail or Facebook like this as you will never get your notifications).

On my sons phone his data usage went from 2.4 GB per month to .5 GB per month once I did this and all I did on his phone was to block the Bloatware apps from trying to update.

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Sr. Member

This also looks like a Share Everything plan, so maybe there is another line that is getting updates that are initially applied, and then removed because of it not counting towards the plan?

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Novice

According to the pictures of your phone and times and dates, it is clearly a data issue that is not correct and imo, has nothing to do with apps. Imo, verizon should be able to give you a clear answer for your question.

You could always try sending a registered letter (return receipt required) asking for an explanation to the corporate office and enclose a copy of the pics you posted on here. I would actually do that just to have a record in case you are charged for data overages.

Highlighted

Re: I cannot get an answer from Verizon on this issue

Sr. Member

  What do you see when you go online to look at the account there, rather than the mobile app?

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Member

Thanks for all the reply. It looks like the culprit maybe my daughters 4S. The one major update marked on the phone is the update to iOS6 which I didn't want to do yet. That is the phone that Verizon is saying is using the data. I will turn off the data use on her phone for now and see what that does.

Thanks jakeman1 for the tips.

To LuvMyLabs: That is exactly the reason why I took screenshots of the changes.

To Droid Usrr: I see exactly the same thing at My Verizon online.

Thanks again.

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Not applicable

It's not a data issue it's an APPLE issue. it's well know that the iOS6 update was FUBAR and Verizon is the one getting the flack? Um sorry put blame where it lies.

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Member

Verizon finally responded. Here is what they have to say:

"We’ve actually received quite a few reports of similar issues occurring for other customer accounts recently. I investigated the issue further and was able to find that a Trouble Ticket was issued to resolve an issue where customers have been receiving inaccurate usage reporting messages on September 27th.

An update has been implemented to resolve this issue that takes place on the billing cycle date for each affected customer account. In this case, you should notice the notifications will no longer be coming to your phone on or shortly after October 20th.

If you continue to receive inaccurate usage alerts on your phone after October 20th, please get back in touch with us right away and we’ll see what additional steps may be required to resolve this issue, but I trust that the inaccurate reports will stop coming to you momentarily."

We shall see what happens. Thanks again for all the reply.

View solution in original post

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Member

Well it is 1-25-2013 and I am still having a problem with data useage on my MiFi. I am useing 12GB, and I don't download music, and watch movies. And nobody is within 700 Ft. of my house. I had an USB air card and never went over 5GB. I am not doing anything different. Nobody at Vezon can tell me why. First they say is to turn it off and unpulg it every time I am not useing it. Now they want me to also take the battery out every time too. They ave got to be kidding. Any ideas on this issue?

0 Likes
Highlighted

Re: I cannot get an answer from Verizon on this issue

Sr. Member

bigjim616 wrote:

Well it is 1-25-2013 and I am still having a problem with data useage on my MiFi. I am useing 12GB, and I don't download music, and watch movies. And nobody is within 700 Ft. of my house. I had an USB air card and never went over 5GB. I am not doing anything different. Nobody at Vezon can tell me why. First they say is to turn it off and unpulg it every time I am not useing it. Now they want me to also take the battery out every time too. They ave got to be kidding. Any ideas on this issue?

  You should have posted this as a new thread/question, not as a reply in another persons question. You mention that you are "still having a problem", yet I do not see this question asked anywhere from you before? What kind of security do you have on the mifi? Have you looked at the bill to see when the data is getting used?

0 Likes