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I have been having incredibly slow speeds on my phone the past several months, but recently it has been worse. I just ran a speed test and it shows that I'm only receiving speeds up 1.55 Mbps upload and 0.62 Mbps download. Has anybody else been having this issue? How did you resolve it?
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What data plan are you on?
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did only run a speed test from the same server? I know most people use speedtest.net Well many of their severs give bad results.
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AMAKRU50, I understand how frustrating it can be experiencing slow data speeds. I want to work to get this issue resolved for you. What plan are you on? Where are you located when you experience this issue? Does this happen at a specific time? Do you have other devices on your account experiencing the same issue?
JustinB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I have had the same problem intermittently now for 2 months. I have to call into support to get them to fix it...
I have a prepaid 15g plan... and they spend an hour trying to blame it on being out of data.. and each time I have more than enough data.. Just today.. I called.. and I have 14.5 gb out of data.
The verizon voice response system is painful to use...
The customer service is awful, they walk through the same scripts.. I was on the phone with them for four hours one day(sometimes they call you back, sometimes they dont).
The last two times I have called I have had to fight with them, to say I am not going through the 2 hours of system checks that dont work, so you can say you will call me back and then dont.
I worked for Verizon corporate about 10 years ago.. I can not believe how far thier support has fallen.
My guess is that , I am usually on wifi.. so the few times I use their network, It is somehow throttled back, until I call in and frustrate myself trying to get someone to actually look at the issue instead of forcing me to run through a script to get to a reboot, where they then say they will call back and dont.. so YOu keep calling in, and going through the same process until you get mad enough to ask for a supervisor. Which then takes forever.. and they finally look at the history.. and say, they need to forward to tech support...
I am tempted to hire someone just to wait on the phone with them... So tired of this ...
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@xLadyPinksx wrote:
BBBis what I say ...
What are tehy going to do? Firstly they are not a regulatory ayrhtoity even if they were a complaint is magically going to solve the problem? I waiting for an explanation on how that magic works
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I’m having same problem with same plan. Slow lte speed probably time to switch to new company. Had just about enough
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I have same issue and haven't been with verizon a month yet. Exactly same reason I just left straight talk. Furious with this
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@Tnictitanfan wrote:I have same issue and haven't been with verizon a month yet. Exactly same reason I just left straight talk. Furious with this
Straight tlak isn;t a carrier it's MVNO. And if it's usign Verizon;s network I'm not sure why you expected a different results since prepiad and MVNOs have the same priority level.