How do I file a complaint about a local store?

[TIALI66]

Hi, I have an issue with my trade-in phones with the local store since Thanksgiving. I have visited the local store at least 10 times, emailed, called, and texted the store manager many many times. However, the store manager decided to ignore my inquires and not responding at all.

It has been extremely frustrating working with this local store and the attitude is totally irresponsible.

Please let me know how to file a formal complaint. I have the name, email, and phone number ready.

Thanks!

[Ann154]

You can write a letter to the correspondence address listed under the Contact Us link at the top of the website.

What is the address of the store? Do know if it is a third party retailer or a corporate store?

[TIALI66]

Thank you, Ann.

The store address is:

9337 BALTIMORE NATIONAL PIKE

Ellicott City, MD, 21042

The manager's name is Jessica [Removed]

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[vzw_customer_support]

We see you’ve put a lot of leg work into overcoming this, TIALI66. If you choose to not go forward on the suggestion above, that’s ok. We’ve got a number of platforms for us to help you out on. Consider reaching out to us on Twitter (https://twitter.com/vzwsupport ) or Facebook (http://facebook.com/verizon/ ) or chat (http://verizonwireless.com/contactus) Any of these will welcome you with open ears and are able to provide proper feedback.

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TIALI66]

OK, followed the chat option and didn't find anything useful there. Is

there an email or phone number that I can use to file something official?

On Tue, Jan 3, 2017 at 3:56 PM, vzw_customer_support <

[Ann154]

No email address. The phone number is 1-800-922-0204.