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How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-01-2014 08:57 AM

How do I effectively remove multiple duplicate contacts from Samsung S5? Genius who sold me the phone duplicated ALL of my existing contacts.

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Re: How do I effectively remove multiple duplicate contacts from S5?
vzw_customer_support
Customer Service Rep
‎12-01-2014 02:48 PM

jpbehan

Sorry to hear about any trouble with your contacts on your device! Let's make sure we get these consolidated. Are you backing up your contacts in any way (ie Verizon Cloud, Google, etc.)?

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-01-2014 03:04 PM

Thanks Ruth. I am not using backup asst or verizon cloud. Thought I was backing up in google but not sure where???

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Re: How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-01-2014 03:06 PM

What I have done is to link the duplicates so I don't have such a mess. Hope this is not a problem too.

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Re: How do I effectively remove multiple duplicate contacts from S5?
lewisr13
Champion - Level 1
‎12-01-2014 05:07 PM

BBack them up on backup assistant and then go online with a PC and delete the ones you don't want. Then delete all contacts from your phone and re-sync with backup assistant.

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Re: How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-02-2014 02:42 PM

OK, Ruth, what's next pls???

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Re: How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-02-2014 03:15 PM

Thanks Ruth, no backup via backup asst or verizon cloud. Thought I was

backing up in google but not sure where???

On Mon, Dec 1, 2014 at 5:48 PM, Verizon Wireless Customer Support <

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Re: How do I effectively remove multiple duplicate contacts from S5?
vzw_customer_support
Customer Service Rep
‎12-03-2014 07:44 AM

Thank you for reaching back out to us, if your contacts are backed up by GMail, if you log in to your account on a PC, they should appear online under the Contacts tab. Try this also, if you go to Contacts>Settings icon(three vertical dots button) Settings>Contacts to Display> What options are selected? This screen will help you pick and choose what contacts list to display.

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-03-2014 06:38 PM

None of the contacts on my S5 show up in my Gmail contacts list???

Suggestions???

On Wed, Dec 3, 2014 at 10:45 AM, Verizon Wireless Customer Support <

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Re: How do I effectively remove multiple duplicate contacts from S5?
jpbehan
Enthusiast - Level 2
‎12-04-2014 03:45 PM

This is not helping. Pls tell me how to remove duplicate contacts using my

Apple MacBook Pro???

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