April- she is located in your Minnesota call center, I do believe. I requested that the call be recorded though and she told me she couldn't guarantee that it would be and I would suspect she deleted the recording anyway.
Why is Verizon incapable of answering questions regarding a device return?
It should also be noted that when April was finally put into a position where she could not answer my questions, she disconnected the call.
Hello RCWEA41,
I'm so sorry to learn of any poor experience with your Trade-In. You should always be treated with the most stellar service at Verizon Wireless. I'm eager to assist you. What's going on with your Trade-In? We do have a specific department that handles the device Trade-Ins. You can reach them directly at 800-416-8894.
ChristinaB_VZW
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