I have been dealing with an issue for 4 months now, and it is still not being handled correctly. How can I file a complaint?
Verizon Wireless
Correspondence
P.O. Box 291089
Columbia, SC 29229
MICPOE62.
Oh my goodness, 4 months is a long time to have an issue. We want to make sure we turn this experience around and work towards a resolution. What seems to be going on?
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm sorry for the delayed response, I was hoping this matter had been taken
care of already... however, once again, it has not been. I purchased a new
phone and added a line in March. I was trying to use a $100 off promotional
code on my online purchase. For some reason the code would not work. (I
have been told there is something wrong with my account that is preventing
codes to be applied.) After talking to different sales agents and they
could not apply it either, I was sent into a store to buy my phone and was
told they would be able to apply the discount. I went in, explained what
happened and purchased my phone. They could not apply the discount either
since it was an online only deal (even though I was told they could). They
got me on the phone with the sales department, which were the sames ones I
had already been speaking with and could not apply it. The store agent and
his manager saw the issue and as an attempt to correct it offered to take
$100 off my next bill as opposed to taking it off the price of the phone. I
agreed to this, but have been waiting since then to receive the $100 off my
bill. I went into the store in April for it to be applied but when my
auto-draft came out it had not been applied. I chatted with an agent which
ensured me that it would be applied to my May's bill, but it was not. I
again chatted with an agent in May and was ensured that it had been applied
to my bill in June and it would not be taken out of my bank account. It was
taken out once again. I called this time asking for the $100 credit, that
is visible on my account, to be put back into my bank account since it
should not have came out. I was told by one supervisor in Financial
Services that yes he could do that, but no he wouldn't do it. I called
Financial Services again the next morning after being told by a sales agent
that they could put that money back. I spoke with a very nice lady who
immediately started the process for a refund on my account. I thought this
had finally been taken care of, until I received a text from Verizon,
telling me that the refund was rejected because there is a $200 credit on
my account. The only reason why there is a $200 credit is because somehow
(no idea how) in May there was a $100 added to my bill, so they put a $200
credit to remove that mistake and take care of the $100 that was supposed
to be taken off my bill. I am confused, I am frustrated, and I would
appreciate my money being put back into my bank account like it should be.
Any help you can give me would be great!
On Wed, Jun 21, 2017 at 10:02 PM, vzw_customer_support <
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