Highlighted

How can I be using data when I'm connected to my home wifi?

Member

I am on my home wifi, it shows crearlo on my phone, yet I am being "warned" that I'm using up data. How is that possible?

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Sr. Leader

I Do agree power cycling the phone and router is warranted. I have seen situations where wifi is connected, but not routing correctly, so the phone cellular is used.  Rebooting router fixed that problem. 

View solution in original post

Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Member

Oops...

It should read "...it shows clearly ..."

0 Likes
Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Member

Did you recently have a software update? I did, and now my data is almost fully used for the first time ever! Not to mention suddenly barely connect to my own wifi....

Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Member

I don't think so....  I'm feeling like it's total BS!  I've been home all day - connected to my WiFi -

My settings are set so I must manually request all update.

BS!!

0 Likes
Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Leader

Just because you are connected to your wifi does not mean you cannot get data alerts. Mobile data reporting is not real time. This means data from the day before can be reported. It takes time for that to go through.

Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Member

Really? Considering I've been home with the flu and fever for +48 hours begs the question -exactly how long does it take mobile data reporting to go through?

Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Community Manager
Community Manager

JecNire, we don’t want you to have data usage surprises. Since software updates can use a lot of data, we definitely want your WiFi to work. What is happening with you WiFi? When did this start? What kind of phone do you have? I would suggest forgetting your WiFi connection and then connecting again. Power cycling your WiFi router can also solve many connection problems.
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Member

It was very nice of you to answer the person who responded to my original post who was trying to help me. I'm glad someone will get some assistance, especially someone who was kind enough to try to help me.

Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Sr. Leader

I Do agree power cycling the phone and router is warranted. I have seen situations where wifi is connected, but not routing correctly, so the phone cellular is used.  Rebooting router fixed that problem. 

View solution in original post

Highlighted

Re: How can I be using data when I'm connected to my home wifi?

Leader

You know exactly who the rep was talking to. If you want their assistance, answer the questions. If you get snippy then people will be less inclined to help. I, myself, will no longer be responding to this thread.

0 Likes