How can I be getting texts sent to the same number, on two different phones?
Mitsubishigirl984

I recently bought a Verizon prepaid phone, and had my virgin mobile phone ported over. The virgin mobile phone was still in service when it was ported over and my new phone was activated. Well, I think something went wrong because I can only text other people that have verizon. The people without verizon that text me, the texts get sent TO MY OLD PHONE. How can I fix this? I activated the phone on Monday.

Labels (1)
Tags (1)
0 Likes
Re: How can I be getting texts sent to the same number, on two different phones?
Snn5
Legend

Did you turn off and remove the SIM, if any, from the old phone?

Re: How can I be getting texts sent to the same number, on two different phones?
mama23dogs
Legend

The only time I heard of this happening is when the port wasn't done right.

Re: How can I be getting texts sent to the same number, on two different phones?
SuzyQ
Community Leader
Community Leader

It may take a few days for the port to complete fully.  And, as has been mentioned, turn OFF the old phone and remove the SIM card (if there is one).  If the phone is still on with a SIM, it may still be connecting to the old network and intercepting messages - it needs to be off and completely disconnected so the port will complete.

Re: How can I be getting texts sent to the same number, on two different phones?
Mitsubishigirl984

The phone is and has been off. It doesn't have a SIM. It's been 4 days now since I ported the old phone over. and I had also taken out the sim and shut off the new phone.

0 Likes
Re: How can I be getting texts sent to the same number, on two different phones?
mama23dogs
Legend

WWhat?   You want the new phone to have a sim and be on for use.

Only the old phone should be off and without a SIM card.

Re: How can I be getting texts sent to the same number, on two different phones?
dilbertaz
Specialist - Level 3

I would guess that Mitsubishigirl984 means that they have pulled the sim and put it back in the new phone as well as power cycled it off and on again as standard troubleshooting steps, correct me if I'm wrong.  Curious though how you would know that texts are going to the old phone if the phone is powered off?  I would recommend calling Verizon or visiting a store and have them make sure everything is configured properly on the account. 

Re: How can I be getting texts sent to the same number, on two different phones?
sprmankalel
Champion - Level 3

First you should check your port status. www.vzw.com/port

How are calls? Are they all (incoming and outgoing) being routed through the new VZW phone? What type of phone is the old one? What is the new one?

0 Likes
Re: How can I be getting texts sent to the same number, on two different phones?
Mitsubishigirl984

Incoming calls go to my old galaxy s3. I turned the phone on briefly to check. I can call people with no problem. My new one is the Nokia Lumia 928.

0 Likes
Re: How can I be getting texts sent to the same number, on two different phones?
mama23dogs
Legend

Did you not read SuzyQ's post?

turn off the old phone, leave it off.

check on your port status as suggested.  Or go back to Verizon for help.

0 Likes