Does anyone know where to go to file a complaint about Verizon data charges that they will not take responsibility for? We moved into new home in Jan. 2014 and continued services with Verizon. We have our home phone, 3 cell phones, an iPad and home fusion. The home fusion would not work from the day they installed it. It would work for a few times and then go off line. I called and talked a few times with a rep. And finally they sent new modem. This still did not work. I called again the rep. Said it had been terminated and sent to the fraud department when I talked to them the rep. Did not know why but restated service. Well I did not or couldn't get back on and called again same thing again except this time was told that it was terminated because of large usage with at that time was 73gb within 48 hrs. The charges were being charged 1.55 gb per 30 min or so For 2 days. Then I turned my computer off after talking to rep. For the night turned on the next morning and charges showed up from 8:54 to 8:59 13.62307 gb had been used. Verizon sent repairmen out and they replaces every piece of equipment associated with home fusion and I have not had the problem again. They will not take the charges off my bill and after 12 years with company. I think ,with what I have read, I am not the only customer with this problem. But this shows Verizon really does not care if they loss you as a customer. But my average monthly bill with them is 240 a month if they do not want to admit it was there problem then they will eat bill plus loss customer because I refuse to pay for something I did not receive. My charges for one period was 106 gb and the only thing connected to home fusion is my desk top and my husband and I are they only ones in home, plus I am 66 years old I do not download movies or music all we do is surf internet.
