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Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Member

I have been trying to call the Home Depot Online Order Customer Service line at 1-800-430-3376, but I keep getting the message "Your Call Cannot Be Completed As Dialed." I have tried basic troubleshooting, and even called a Home Depot store (the employee is unaware of any issues with their number).  I can call out to other numbers, so no larger issues (just this one).  Has anyone had any similar trouble or have any suggestions?  

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Member

Just to update, now it says "Your Call Did Not Go Through, 117T"

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Customer Support

We certainly want to see you stay connected and be able to reach the 800 number when needed. Have you tried dialing the number without the 1 in front? What model is your phone? HAve you tried calling any other toll-free numbers?  YaleK_VZW

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Member

I can attest that customers calling into the Home Depot online support number 800-430-3376 with Verizon service cannot dial this number and gets the "number cannot be completed as dialed" message as the original poster stated.  Other carriers can call without any issues.  I've bubbled this issue up in Home Depot now I'm trying with you all to see who's end it's on.  This is also an issue with Home Depot Measuring Services.  That number is 800-248-8982 and we get error code 159T.  Thank You!

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Sr. Member

I dialed 800-430-3376 out of curiosity and it connected just fine. 

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Member

I also confirmed that a different toll free number works when you omit the leading "1".

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Customer Support

We appreciate you bringing this issue with this number to our attention, Jaejaewd. Were you able to call this number before? When did you first notice that you couldn't call the number?

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Re: Home Depot Online Customer Service Number Can't Be Completed As Dialed?

Member

It hasn't worked in at least two years that I'm aware of in the Richmond, VA area.  Customers with Verizon cell phones seem to be the ones affected (myself included).  I have been told this numerous times from customers trying to call the online customer service line as well as a couple of other numbers.  This has been escalated on the Home Depot side so I figured reaching out to Verizon directly might help us find a solution.  Other carriers in the area can dial the number without any issues.  I've tried with the 1 and without the leading 1 and it will just give either the busy signal or the error message.  

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