Help with outages

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I am ready to rip my hair out now. We live in northern Wisconsin and the past 2 nights at the same exact time we have lost all bars and service on both my husband's and my phone. Of course we only have our cell phones and these outages are perfectly timed where the "chat" option for customer service is closed and I can't get out of the house to a payphone to call customer service because of our kids (Sorry I am venting). Has anyone else been experiencing outages at all? It lasts about 6 hours. I know it happens sometimes and whatever but 2 nights in a row is making me irrate.

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