HOW DO i get help understanding my bill? I can't reach online chat and can't call?

Member

I just saw my latest statement online and there are duplicate charges I don,t understand.  Online Chat is NEVER available and I can,t use telephone support because I don't recall ever having to provide a five digit password, but they say I did and have to provide it again for them to be able to help me. I haven't a clue as to what it could have been.  just think of a likely one, I was told.  My god, How many 5 letter or number combinations are there? 

Is there anyway I can get help online.  The Verizon reps who respond here keep giving a phone number or the link the support page where the online access is never available?

 

CharleyDog

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Re: HOW DO i get help understanding my bill? I can't reach online chat and can't call?

Expert

Perhaps if you post the details of the charges, the community members can assist you?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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