Galaxy S10 trade in promo

Boyle123
Member

I pre-ordered the S10 today and there were so many issues with the process, but after 4 hours, it was mostly solved. But I want to make sure I get my $200 credit for my trade in. Right now, the status says $45. I don't want to send in my phone without a guarantee that the $200 credit will be honored.

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Re: Galaxy S10 trade in promo

Community Manager
Community Manager

We know the importance of getting the best deal for your device. If you use this link (https://www.verizonwireless.com/smartphones/samsung-galaxy-s10/?sku=sku3340196) and tap "See the details", you can find the full list of applicable phones for such.

AustinL_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Galaxy S10 trade in promo

CYNOVE32
Member

If pho e is listed in the attached but it loads as the $45 reference d in the earlier post, what are next steps to insure the $200 credit? 

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Re: Galaxy S10 trade in promo

Community Manager
Community Manager

CYNOVE32,

As consumers, we can relate to your need to receive the most for your trade. Simply visit https://www.verizonwireless.com/od/trade-in#/ then sign in to your account to submit your trade.

I hope this helps provide clarity.

KatiM_VZW

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Re: Galaxy S10 trade in promo

Boyle123
Member

It doesn't help that much.  It took 4 tries to order the S10 due to some major miscommunication, so the first trade-in submission was cancelled.  A chat rep set up a new submission, under which I sent in my old phone.  But I cannot check the status of this trade-in.  It's not listed under my account and entering in the order number in the order status look up doesn't bring up any information.

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