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Filing a complaint via email/internet

Member

Looking into how to file a complaint via email or internet about roaming data charges and misleading customer service info.... Can Anybody help?

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Re: Filing a complaint via email/internet

Sr. Member

CSP2000AD

There is no email address available. The only options at this point are via telephone, Verizon Wireless Community, Facebook, and Google+.

There is no direct route to filing a complaint with Verizon, other than calling and speaking to a supervisor. Unfortunately, even that may not work as there are so many representatives that it may not be addressed.

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Re: Filing a complaint via email/internet

Member

Duplicate post, please see: https://community.verizonwireless.com/thread/831197

Message was edited by: Admin Moderator

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Re: Filing a complaint via email/internet

Member

 

This may not be the correct place to file this complaint but, it appears that Verizon Wireless has not other place to handle complaints. I guess that they just don't want to hear them.

I have been a Verizon Wireless customer since 1995. I have recommended Wireless to family and friends and many of them have opened accounts with Verizon Wireless.  As an Engineering Manager when it has been my job to determine or recommend a carrier, it has been Verizon Wireless. However; this has come to an end. During the 20+ years that I have been a Verizon Wireless customer, Verizon has “bent over backwards” to acquire new customers but, has done nothing for me at all.

 

Now to my complaint: I will be taking a trip to Belize in July, I called to ensure that my phone would be capable of international roaming. I was told that my international roaming capability had been rescinded because of a missed payment in February. I had a major motorcycle accident in June of 2014 and have been in and out of hospitals since that time. I was in the hospital for almost the entire month of February. While in the hospital my bill became due, I missed the payment. To be absolutely honest, I was more concerned with my health than my phone bill and it slipped my mind. Verizon says that they talked with someone about the bill and they were told that the bill would be paid on the 15th, Verizon did not talk with me so I was unaware of this arrangement. I became aware of the problem on February 20th when my phone was disconnected. I made the payment immediately.

 

After reviewing my payment history I find that I made payments on 1/09/15 – 2/ 20/15 – 3/03/15 and 3/29/15: in fact over the past 18 months I have paid Verizon Wireless $4,969.65. Too much for cell phone privileges.

 

I am tired of being abused by Verizon Wireless for being a “long term: customer. This latest issue is a final “slap in the face”. I have talked with your customer service and was completely dissatisfied with the result. I asked to speak with a supervisor and was denied. I can only guess that over the 20+ years that I have been a customer Verizon Wireless has become far too large to be concerned about my complaints.

 

The list below shows my payments over the last 18 mos. If this issue cannot be resolved I plan to take my business elsewhere. I will also inform friends and family of the treatment that I have received.

 

03/29/2015

  CREDIT CARD

  

$483.09

  03/03/2015

  CREDIT CARD

  

$350.00

  02/20/2015

  CREDIT CARD

  

$300.00

  01/09/2015

  CREDIT CARD

  

$270.00

  12/15/2014

  CREDIT CARD

  

$260.00

  11/04/2014

  CREDIT CARD

  

$300.00

  09/03/2014

  CREDIT CARD

  

$511.36

  08/20/2014

  CHECKING ACCOUNT

  

$200.00

  07/07/2014

  CREDIT CARD

  

$300.00

  06/04/2014

  CHECKING ACCOUNT

  

$300.00

  04/19/2014

  CHECKING ACCOUNT

  

$263.24

  04/11/2014

  CHECKING ACCOUNT

  

$262.76

  02/28/2014

  CHECKING ACCOUNT

  

$660.00

  01/13/2014

  CREDIT CARD

  

$245.48

  12/15/2013

  CHECKING ACCOUNT

  

$281.46

  11/22/2013

  CREDIT CARD

  

$242.26

 

 

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Re: Filing a complaint via email/internet

Sr. Leader

The fact remains you were late on a payment which appears to be against policy when allowing international roaming.

Regardless, it will be much cheaper to simply use your phone with a local SIM card from Belize to obtain phone service from a local provider. You will be able to send/receive local calls at a much cheaper cost than Verizon's overpriced international roaming rates. If you want/need to keep in touch with people stateside, you will simply have to give them your new number in order to be reached. When you get home, simply put your Verizon SIM card back in your phone to resume your Verizon service.

It is always cheaper to use a local SIM in your phone when travelling abroad for cellular service.Smiley Happy

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Re: Filing a complaint via email/internet

Member

I too have a complaint, with no avenue to file it.  It's not a complaint about their products, it's Verizon's so called Customer Service Dept. 800-922-0204.  This department has young ladies that have no idea how to correct basic password issues.  And, should you request the tech support department you are then denied. When they are unable to assist, they simply hand-up on you.  I called back four times and had to wait  over 15 minutes each time to get help, each time these call service folks hang-up on you.  At this point my aggravation sets in (which does not help), you have to continue wasting your time, calling back in hopes of reaching someone that is half-way interested in helping.  Finally, after the fifth time I reached an "Amy" who also had no clue of basic "hotspot" information regarding passwords. But, was friendly and willing to help.  I was calm and collective in hopes of getting somewhere, and out of the blue she agreed to send me to tech support.  I was so glad to speak with Mr. Logan with tech support.  He knew exactly what the issue was and helped me through the entire process and corrected everything I needed.  I have been dealing with this for one week. I know Verizon is a large company and can care less about me, even though I have a house phone, wireless tablet and jetpack (hotspot) with them. Just cannot explain customer service within today's corporate world, it seems to allSUCK.

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