Where can I file a complaint against Verizon Wireless? I was offered a plan on a chat session and then told it didn't exist when switched to another representative who could convert me to a prepaid plan. Basically, I called to determine whether I should switch to an AT&T plan since I was keeping my phone, offered a much better Verizon plan so I wouldn't leave, and then repeatedly offered different, more costly plans than the only one I was interested in.
Do you have a copy of the chat? If so, you can file a complaint with the BBB. It is easy to do online. I filed on a Saturday and my issue was resolved (favorably) for me first thing Monday AM.
However, if a customer service rep mispoke in quoting a plan and in the same conversation, another corrected what you were told, not so sure about that. I was quoted a price and we agreed upon it and when I got my bill, it wasn't the same. As i had the agreed upon price "in writing" I was able to resolve my problem.