I dont see how a company can charge fees when they are failing to deliver the service that was promised.
The fact that they offer and promote a "Two Week Test Drive" of the network to make sure that the signal is strong is great, but to then drastically change the service and tell your customers to pay $350 is extortion.
I dont want to leave Verizon, I just want the service I agreed to
In your original post, you wanted the etf waived and a refund on your phone. Now your tune has change to "I dont want to leave Verizon, I just want the service i agreed to." Which is it, sir? Can you make up your mind? Verizon gave you an option: a network extender. As my previous post showed, service can change due to a number of things. You were given that option, and you dont like that option. So either take their option, or clam up, vote with your wallet, and leave. Sell your phone on eBay or craigslist to offset the ETF, and go to a service that works best for you. That would be the grown man thing to do.