Re: Extremely Disappointed with Verizon Wireless

mrpearsoy
Novice

From the customer agreement on VZW Website:

Where and How Does Verizon Wireless Service Work?

Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.

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Re: Extremely Disappointed with Verizon Wireless

mrpearsoy
Novice

Jay__ wrote:

As I've already stated, it is not a device issue.  Not unless me, and all of my relatives and neighbors all had our phones break at the same time.  The signal level has changed and that has already been admitted by the service techs who came out to scan the signal. 

Also, there are no tall buildings in this area or other new obstructions.

It's the Network and it has changed substantially.

From the customer agreement (which you signed)

Where and How Does Verizon Wireless Service Work?

Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.

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Re: Extremely Disappointed with Verizon Wireless

Jay__
Member

Wow, that was extremely helpful, thank you for taking the time to copy and paste something from the service agreement.  I am well aware of how cell phones work.

What I am not aware of though, is the legality of signing a two year contract with a consumer and then changing your level of service so substantially that it prevents the customers phone from even ringing some of the time -- and then telling them to buy another device and use their own internet, or pay $350 to cancel.

Maybe you can offer some insight into that?  >Removed attacking comment<

Message was edited by: Verizon Moderator

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Re: Extremely Disappointed with Verizon Wireless

Not applicable

dimap52 wrote:

No he CAN'T leave. That's precisely the OP's point.

He CAN leave. He just has to pay the ETF that he AGREED too. Why is it people expect Verizon to adhere to the contact but not themselves?

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Re: Extremely Disappointed with Verizon Wireless

Tidbits
Sr. Leader

Jay__ wrote:

As I've already stated, it is not a device issue.  Not unless me, and all of my relatives and neighbors all had our phones break at the same time.  The signal level has changed and that has already been admitted by the service techs who came out to scan the signal. 

Also, there are no tall buildings in this area or other new obstructions.

It's the Network and it has changed substantially.

So you been everywhere between you and your tower?  Your local government didn't change spectrum for a lot of their services(like police, fire department, etc)?

>Please refrain from personal attacks of others<

Chances are the reason why the rep said what he said is probably because of the attitude you gave them.  Reps are just like people and your attitude might have set that person off.  You have to remember that reps didn't do this or even know that this is happening.  Everyone has their breaking point.

>Comment removed<

Message was edited by: Verizon Moderator

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Re: Extremely Disappointed with Verizon Wireless

silver6056
Sr. Member

OK, thought experiment:  Verizon Wireless suddenly decides that to save money in power costs, cell sites nationwide will be active only between 1:00 and 1:09 am local time, Monday to Friday.

Would you  pay the ETF without too much complaint saying to yourself "Well, I agreed to the contract"?

In this case, the OP did everything right, he tried out the phone at his place of use, it worked, then very quickly it didn't.

AND this is a verified issue, the engineers confirm that there is now bad coverage.  It does really seem that Verizon should try to fix it or waive the ETF for those that ask.

Yes, lots of people here complain about things that, at least in our opinion, are small, silly or wrong, but this really isn't one of them.

Re: Extremely Disappointed with Verizon Wireless

Jay__
Member

That's the problem Brian, Verizon is NOT sticking to the contract.  If they were sticking to their end of the agreement than my signal wouldnt have gone from 100% to 1 bar or not even ringing.  You seem to selectively reading the facts that I have clearly laid out.'

All I am asking for is the SAME LEVEL OF SERVICE THAT I AGREED TO.

Re: Extremely Disappointed with Verizon Wireless

mrpearsoy
Novice

silver6056 wrote:

OK, thought experiment:  Verizon Wireless suddenly decides that to save money in power costs, cell sites nationwide will be active only between 1:00 and 1:09 am local time, Monday to Friday.

Would you  pay the ETF without too much complaint saying to yourself "Well, I agreed to the contract"?

In this case, the OP did everything right, he tried out the phone at his place of use, it worked, then very quickly it didn't.

AND this is a verified issue, the engineers confirm that there is now bad coverage.  It does really seem that Verizon should try to fix it or waive the ETF for those that ask.

Yes, lots of people here complain about things that, at least in our opinion, are small, silly or wrong, but this really isn't one of them.

I posted the copy/paste from the customer agreement because, although i see your point, somethings are out of their control. If they waived fees for everyone this happened to, they would be a Metro PCS.

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Re: Extremely Disappointed with Verizon Wireless

Jay__
Member

I dont see how a company can charge fees when they are failing to deliver the service that was promised.

The fact that they offer and promote a "Two Week Test Drive" of the network to make sure that the signal is strong is great, but to then drastically change the service and tell your customers to pay $350 is extortion.

I dont want to leave Verizon, I just want the service I agreed to

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Re: Extremely Disappointed with Verizon Wireless

Jay__
Member

Actually the VZ reps on the phone were extremely kind and helpful.  They were honest and admitted that the service level has changed and is not up to par.

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