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Existing customers

Member

I see on all the version commericals about all the extras Verizon gives new customers. Well what about us long time customers? Would be nice if Verizon gave us a year of Amazon prime instead of just taking our money like new customers. Think it will be time to start shopping around next year.

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Re: Existing customers

Customer Support

Choprdoc This is certainly not how we want our loyal customers to feel. We hope you will remember the promotions you have received that new customers won't. Also, we do offer free Disney+, and upgrade options. Are you looking for something specific? Is there something wrong with your current phone? DoloresK_VZW

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Re: Existing customers

Member

Nothing wrong with any of my phone's. I had just seen the commerical where you were offering Amazon prime free. How do we get Disney+?

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Re: Existing customers

Customer Support

Happy to help here as well, Choprdoc. Please visit: https://www.verizonwireless.com/solutions-and-services/disneyplus/ to sign up for one year free. Does this help to provide clarity? 

 

MelissaP_VZW

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Re: Existing customers

Member

Long time customers get dumped on.  We cant get support.  Our service quality continues to decline.  The business model seems to be to sucker as many new people in as possible and grab a few bucks until they get wise and dump Verizon.  I am ready to start shopping providers this holiday after over 14 years with Verizon

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Re: Existing customers

Member

VZW has become greedy moneygrabbers imho, I am a few days away from leaving after 21 years with this ingrate carrier's greedy execs!! 

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Re: Existing customers

Member

my suggestion to you melissa is that you jump ship and go to work elsewhere....because the amount of exisiting customer complaints about vzw doesn't bode well for this company's future...just sayin

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