Excessive fees, verizon, you've lost a customer

[Jax_Omen · Accepted solution]

Unfortunately, Budone, you're the one who's wrong here.

brian823, you absolutely *can* do what you want (reactivate the line with a new number, fulfill the remainder of the contract, then cancel once the contract is complete). However, most representatives do not know how to do this. They have to call their credit team and have the credit team manually reactivate the line with a new number, set the contract to the remaining duration, and credit the ETF. It *is* their policy to do this upon request, but they seem to be awful at actually following that policy.

Tell the rep to look up the policy for "Reactivating a Line After the Number Has Been Ported"

[crelin]

It definately is a lesser known policy - similar to being able to take a line that's out of contract and assign it to a line that is in contract - effectively getting rid of one line.  Just not many reps are aware of it or how to do it.

[budone]

Thanks for the info

[Jax_Omen]

Not a problem. I know about it from the whole "port my number to google voice but dont' cancel my service" situation from a couple years ago when Google Voice started offering ports.

[brian823]

How can I get in touch with someone from the Verizon credit team?  A rep from Verizon chat was unable to help me.  Or do I have to go to a Verizon store to get someone to help?  Thanks for all your help Jax_Omen.  So far you are the only voice of reason.

[brian823]

Verizon,

Will you please help me with this?

From Jax_Omen:

brian823, you absolutely *can* do what you want (reactivate the line with a new number, fulfill the remainder of the contract, then cancel once the contract is complete). However, most representatives do not know how to do this. They have to call their credit team and have the credit team manually reactivate the line with a new number, set the contract to the remaining duration, and credit the ETF. It *is* their policy to do this upon request, but they seem to be awful at actually following that policy.

Tell the rep to look up the policy for "Reactivating a Line After the Number Has Been Ported"

[crelin]

Contact customer service at 1-800-922-0204 - they are the ones that will contact the credit team for you.

[brian823]

Finally found a helpful service rep who took the time to find out how to help me.  Thanks to all of you who helped!