Hey, Disappointed....I tried to send an email back earlier, but it was returned....
Sorry to hear it, but it will continue. Because this story is repeated again and again. I believe it is intentional. Notice that they are not losing money....Be prepared, bloggers will try to defend this practice and make all kinds of crazy statements.. Only after customers have made multiple attempts to get clarity on the discount and fails, and after the customer goes to blogging about it for all to hear, then Verizon wants to "Look into it for you!" Why don't they look into making it a point to inform their personnel? It would seem there should be software, that when Jo Blow types in your employee discount into his tablet/computer, it then would inform all that the plan does not qualify....Too easy, right? They know what they are doing.....
