I joined Verizon over a year ago and got my wife, my 2 daughters and myself phones. When the sales rep went over upgrades, my wife was told about her iphone annual upgrade and then she (sales rep) told me I was able to upgrade my Note 10+ after I have paid half of the phone off. Well that time has come and gone and nope, no I can not upgrade my phone at the halfway mark...now I am being told something completely different now I have to pay if off entirely before I upgrade...I pay way too much money a month to have to deal with my phone. It lags, service most of the time is absolutely horid. Early on my service was great but it is a far cry from early on. So what I am having to do even after speaking with multiple reps to no avail, I will be switching providers tomorrow. I will give my 400 a month to someone else. At least it gets me out of this garbage phone that I was coerced in to getting stuck in. Thanks for nothing Verizon..you terrible...
We would be saddened to see you leave the Verizon Wireless family. We know how important it is to have a reliable device. We would be more than happy to assist you with finding a solution! We will be sending you a Private Note, so we can continue. MoniqueH_VZW
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