Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Member

Yes I press and release the factory reset option on the boot menu. It just

continues to do the robot loop.

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Sr. Leader

Try without the SIM card. Just throwing out ideas

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Member

Yes, I have done that also.

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Sr. Leader

Then I would take it to a corporate store for them to reset

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Member

Will they help me, even though my phone is past warranty?

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Sr. Leader

I would think they would at least do a master reset. You are not wanting a new device, just to get out of the reboot loop.

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Sr. Leader

budone wrote:

I just want to make sure, once you highlight the Master Rest Option by using the volume buttons, are you using the power button to choose it? Don't press and hold the power button, just press and release

@ Azsaluki, any ideas? It always worked for me in the past

none. if a factory reset doesn't work, the OP is going to need a new device. i've seen verizon work with people even after the one year warranty is up. it's obviuosly a malfunction. i haven't had the boot loop issue with mine so i haven't had to deal with this.

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Re: Early upgrade, (Switching from unlimited to capped data?) 4g LTE

Novice

early upgrades are a possibility in some situations, but almost never happen at store level. the stores are monitored very closely on upgrade exceptions and are normally not allowed. Customer service has more leeway, and can probably help you if your nearing an upgrade

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