E911 Address Error Message

Member

Verizon

What is the issue with your system and the inability for the largest cellular provider to be so incapable of allowing customers to recognize and confirm their own addresses for E911? I purchased an Apple Watch 6 and your system will not allow me to set up the device unless I provide a “valid address” for E911. Your system validates against the USPS system which I have confirmed carries my correct address. Important to note that the USPS system carries zip+4 but your system will NOT allow zip+4. Is that the root cause? It is absolutely unacceptable in today’s technology driven environment (and most recently to witness the takedown ability of a mobile network as happened recently in Nashville) to force customers to input a bogus address when relying on emergency services. You are literally risking people’s lives if your mobile network goes down and a customer must make an emergency call to 911 (God forbid they couldn’t speak) using a WiFi connection from home that misidentifies their location because of your system problems. From what I’ve read in the community here, this problem has existed for several years. Please get this issue fixed. I’m surprised you’ve not been slapped with a lawsuit over this issue yet. 

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Re: E911 Address Error Message

Sr. Member

Verizon didn't make the thing, that's on Apple. Smartwatches aren't very smart.

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Re: E911 Address Error Message

Member

Actually it is indeed a Verizon issue. Spoke with them today and their technical support wizards need to force the address into the Verizon system. The error has nothing to do with the Apple Watch or any other smart watch. For anyone else who runs into this issue, it’s a known Verizon problem, and the right customer support person will be able to help get the issue resolved. 

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