Dropped calls at home
BJWriter26
Newbie

For the past few months, whenever I try to take or make a call on my iPhone in my home, the reception is very poor and/or the call is dropped over and over again.  I frequently take work calls from home, so the spotty service has become a significant headache for me.  Both Apple and Verizon have directed me to the other company for resolution of this issue -- given that the issue appears to arise only when I am in my home, however, it seems like the issue is likely service-related.  I tried to enable Wi-Fi calling (which, I read, may help to fix the issue), but I am unable to do so.  Could someone at Verizon please reach out to me to let me know how to resolve this issue?

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Re: Dropped calls at home
Ann154
Community Leader
Community Leader

Is your iPhone not capable of wifi calling?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Dropped calls at home
BJWriter26
Newbie

No -- my iPhone is not presently capable of making Wi-Fi calls. Is there

some way to activate this?

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Re: Dropped calls at home
Ann154
Community Leader
Community Leader

You need a newer phone that is capable of wifi calling.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Dropped calls at home
vzw_customer_support
Customer Service Rep

BJWriter26,

 

I'm sorry to hear you're experiencing dropped calls at your home. I know you rely on your service and I'm confident we can get this issue fixed for you. Ann154 asked some great questions and gave good suggestions. Let's gather some more information. What model iPhone do you have? What's your zip code? Are other users dropping calls when they're at your home?

 

Juan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Dropped calls at home
BJWriter26
Newbie

Thank you for the response. I have an iPhone 8 Plus, and my zip code is

20009. I am not aware of any other users in my building having this issue,

although I admittedly have not separately inquired about this.

On Thu, Sep 27, 2018 at 1:16 PM vzw_customer_support <

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Re: Dropped calls at home
vzw_customer_support
Customer Service Rep

No worries, BJWriter26. We truly appreciate the additional details. Your device is HD Calling capable which means that the Wi-Fi calling feature should be available to you. What happens when you enable Wi-Fi calling on your phone? Do you receive a specific error message? Also, do you experience the same issue when trying to enable Wi-Fi calling on another Wi-Fi network? Please follow the link below for specific instructions on how to activate Wi-Fi calling on your phone. We look forward to reviewing your findings.

 

https://www.verizonwireless.com/support/knowledge-base-208397/

 

LauraF_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Dropped calls at home
BJWriter26
Newbie

Laura -- The link you provided resolves to an error page. I've tried to

enable Wi-Fi calling several times, but each time I am met with a pop-up

with the following message: "Wi-Fi Calling -- To allow Wi-Fi calling on

this account, contact Verizon." This message is accompanied by a link that

reads "Go to Website." Clicking on that link brings me to a Verizon help

page, which says in relevant part that "[i]f you received the Cannot

Activate LTE Calls error message when attempting to turn on Wi-Fi calling,

it could be because you're on a business or government account with Wi-Fi

calling blocked. If so, contact your company's Wireless Account

Administrator to unblock Wi-Fi Calling." Obviously, I did not receive the

"Cannot Activate LTE Calls" error message, and my phone is connected to a

personal account, so I'm not sure why the pop-up brought me to this

webpage.

This connectivity issue has been ongoing for months now. Could you or

someone else in your office please just give me a call to discuss? Given

that this back-and-forth correspondence is public, I do not feel

comfortable sharing my phone number through this channel. If you do not

have my phone number handy, is there a number at which you can be reached?

On Sat, Sep 29, 2018 at 1:28 PM vzw_customer_support <

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Re: Dropped calls at home
BJWriter26
Newbie

I alternatively copied and pasted the link you sent, which brought me to

the instructional website to which you referred. I followed the

instructions and have enabled Wi-Fi calling in the "Cellular" submenu in

the "Settings" menu on my phone. Text underneath this option reads

"Waiting for Wi-Fi calling activation" -- is there something that must be

done on Verizon's end to complete the activation of Wi-Fi calling?

On Sat, Sep 29, 2018 at 7:36 PM Brandon Johnson <johnson.brandon.h@gmail.com>

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