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Does Verizon Bait and Switch or Just Outright Lie?

Member

I spoke with a Verizon Wireless Representative in a Chat Session on 11/1/17 about changing my plan to an unlimited data plan.  Alex stated the cost for the unlimited data plan would be $60 per line.  He also stated in order to complete the change, I would need to call and speak to a representative on the telephone. When I called, the Verizon representative that answered the phone stated a much higher amount and so I asked to speak with a supervisor. The supervisor told me the $60 per line was with auto-pay and, without autopay, the cost would be $65 per line. I eventually agreed to the $65 per line amount without autopay and the supervisor made the change to my plan. I received an email from Verizon afterwards that stated the charge would be $70 per line.  After receiving this email, I called Verizon on 11/2/17 and spoke with a different supervisor who stated the cost would indeed be $70 per line and refused to honor what was told to me and agreed upon with the previous supervisor.  She even went so far as to insinuate that I was lying about the previous conversations as they have no record of them. Amazing! I feel this is very deceptive business practice and I feel Verizon should honor what was told to me and agreed upon.  After reading some of the other message board topics, this appears to be a regular business practice of not honoring what the Verizon representatives state.  I have been with Verizon for 16 years, but looks like I am going to have to make a change.  After I report this to the Better Business Bureau and the Federal Trade Commission.

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Sr. Member

what plan you have now ...how many lines on plan...more details can be helpful to help u

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Member

Doesn't really matter what plan I have now or how many lines.  The Verizon representatives that I talked to all know that information and each and every one gave me a different price. But the price that I was given by a "supervisor", which is the price I agreed to pay to switch to that plan, is not the price they are charging me now.

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Member

You're most likely seeing all of the taxes and fees that go on top of whatever the cost of your plan. I had the same question when I got my new phone and my plan was supposed to be about $50 and my bill was $80 something. I questioned it and they were like, yeah your plan is $50. Your phone now costs you an extra $20 and the rest is tax and fees

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Member

No, that is the basic line charge not including fees/taxes, etc.  I was originally told $60 per line, then $65, now they are charging me $70.

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Member

I wouldn't put it past Verizon to pull something like that. They did the same thing to my mother a few years ago with an ipad. The first salesman told her that if she bought the new iphone she would get a free ipad with it, she believed him because I had gotten a similar deal a few months prior to that and got a free Ellipses 7 with my HTC phone. She got iphones, one for her and one for my sister, and when they were going through the paper work on the phone the ipads were on there at full price. She questioned it and they told her that she had been "misinformed" and that what the deal REALLY was was that she wouldn't be charged an activation fee for them.

When she went to pay the activation fee was still there. She demanded to speak to the store manager because this was the second time now that she had been lied to about the price. He came over and told her that the salesman and the supervisor had both been wrong and that while she had to pay full price for the ipads and the activation fee on both of them, she wouldn't be charged the "line fee" on either of them because THAT'S what the deal really was. Well fast forward to the next bill and surprise surprise, line fees on both ipads. She called in and, just like you, was treated like a liar. She tried to drop the tablets and return them to the store but they wouldn't allow it because they were "part of the contract".

Also at one point my tablet had been stolen so I tried to drop it and they wouldn't let me even though the tablet was due for an upgrade anyway. I was given the choice of continuing to pay $10 per month for the stolen tablet or buy a new one at full price to replace it.

So yeah, Verizon is full of liars and crooks. I'm sorry you had to experience that too.

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Sr. Member

Id contact Kenneth Dixon with a well written correspondence explaining what occurred.

Leadership | About Verizon

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Member

It wouldn't do much good now since the ipad incident was about three years ago now and the other was last year. I wish we had known/thought to do that at the time and we definitely will if we have any issues in the future

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Sr. Member

I'm very sorry. It might help AnnSha17.

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Re: Does Verizon Bait and Switch or Just Outright Lie?

Novice

Check the paperwork before you agree to anything the customer agreement says you cant rely on anything they say anyways.

There is literally nothing keeping them from lying other than peoples personal code of ethics