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Does Authorized Retailer replace Phones?
Infamous1010
Newbie
‎02-22-2017 12:01 PM

Hello Everyone,

I have a defect V20 and I was told to go to a local store to replace my device. Does authorized retailer replace phones? Or does it have to be a corp store?

Thanks,

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Re: Does Authorized Retailer replace Phones?
Ann154
Community Leader
Community Leader
‎02-22-2017 12:24 PM

Neither can replace the phone directly. They can order a warranty replacement to be shipped to you.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Does Authorized Retailer replace Phones?
Infamous1010
Newbie
‎02-22-2017 12:29 PM

Well, I called them and they told me to go to a local store since I'm a cash member.

It's a bricked device, you are telling me I have to wait for the new phone to come in which can take few days?

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Re: Does Authorized Retailer replace Phones?
Ann154
Community Leader
Community Leader
‎02-22-2017 12:38 PM

It might be overnighted, but yes.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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