True, but most individual plan people I've seen don't need or use unlimited talk. Verizon is forcing pointless unlimited talk on people to make it look like a deal. I think most people would want more data over unlimited talk. For those who don't, there's the shared data plan.
I have never used more minutes than my current plans allows, nor have I
sent more than a few hundred text messages per billing cycle. With that
being said, however, I do like to surf the Internet and watch videos on
YouTube. Verizon clearly offers a good product, which is the main reason I
chose them to be my carrier last year. They have lost a lot of credibility
with the latest round of changes, which clearly demonstrate a lack of
customer focus (IMHO).
Case in point:
When I entered into an agreement with Verizon, one of the main selling
points for me was unlimited data. I was not then, nor am I now, interested
in unlimited phone minutes or text messages. Frankly, if these items were
my primary concern, I may have chosen a lower-cost carrier last
year. Verizon in its infinite wisdom decided to curtail unlimited data
plans approximately two months into my contract. I was thankful for
becoming a customer before this took place, and for having 22 months
remaining on my agreement.
Since then Verizon has:
1) Attempted to impost a $2 'convenience' fee for customers wishing to pay
their bills online.
2) Implemented $30 fee to upgrade devices
3) Asserted that the top 5% of 'data hogs' were causing problems for
everyone else, when these same folks were really just using their devices
in a manner consistent with the terms of their agreement with Verizon.
4) Utilized 'network optimization' to slow down heavy data users during the
current and NEXT billing cycles! Yes, you read that correctly, a billing
cycle that had not yet started!
5) Never let me know how they determine who the top 5% of data users are. I
surmise that those who pay for data by the GB will never be classified as
the top 5% of data users, which means that they will not be subject to
so-called 'network optimization' (aka Throttling). This disturbs me on many
levels, as it seems to imply that someone paying for data by the GB should
take priority over folks like me who have unlimited data plans. Keep in
mind that my agreement for unlimited data is still in effect, so I am using
my device in a manner that is consistent with my agreement. For you
naysayers out there, I have used 10GB just one time during the 12 months I
have been a Verizon customer.
6) Will end grandfathered unlimited data plans if a customer opts for a
subsidized device upgrade after June 28th. This means that I cannot upgrade
my device in January 2013 without entering into a new contract that will
transition me into a tiered data plan. A comparable plan for me will cost
$120 per month, versus the $87 per month that I currently pay.
7) Told customers that they can pay the full retail cost for a device and
keep their unlimited data plans. Keep in mind that the cost of subsidized
device upgrades is built into Verizon's data/text/calling plans, which
means that I will end up paying more whether I keep my existing device or
pay the full cost for a new device.
Does anything above demonstrate that Verizon is customer focused???
marienabend wrote:
They keep saying this is supposed to save large families money, but my family of 5 will see a $50 monthly increase if we switch to shared data
I do not believe they ever said it would save money. (They are not in business to save people money) They said people wanted shared data and now apparently unlimited minutes and messaging also.
6 out of 7 of your cases do not apply to the majority of their user base.
Source::JMSU
Verizion has lost its mind. after 20 years if I could walk away today I would Sadly I would have to sell my first born to pay the fees that that would require.
That is true. This is what people wanted, but they did it in a way were very few people will actually benefit, so why switch? Just because I want shared data doesn't mean I'm willing to pay $50 more for it because it's "convenient".
Ok...I'm concerned and confused! Verizon's changes always confuses me. I am the bill carrier and I pay the bills and I need to know what this will do to me without calling the unintelligible folks that will confuse me even further! I have 3 smartphones currently on the 1400 minute plan with unlimited data and 2 verizon netbooks with each 5gb plans. I currently pay $350 monthly. What will this do to me? Can anyone explain?
You don't have to switch so nothing changes. The only thing going forward is if you want to upgrade one of your smartphones with unlimited data at a discounted price you will lose the unlimited data. You then will be forced to choose a teired data plan, not the share everything plan.
OMG REALLY??? I finally have something that Verizon is doing that DOESNT affect me? So, say for instance, if I had a "dumb-phone" and wanted to upgrade to a smartphone, this would then apply to me?
no
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