I have been a loyal VZW customer for many years, and I simply feel that my loyalty is completely disregarded by the company. Just today the sound on my IPhone has stopped working. I came to the website to estimate what it may cost me for a replacement or an upgrade, and I find out about the $30 upgrade fee. It seems that there is always a new fee being tacked on; I understand that every company is must make a profit in order to grow but it just does not seem right that all of the perks of being a loyal customer are taken away while there are more and more fees popping up. I know there are many other customers that have been with the company for many years as I have and who no longer are able to enjoy that extra $100-reduced-to-$50-credit we used to receive for upgrading after our contracts were up. Now we have to PAY to upgrade. I just don't understand why this very profitable company cannot share those profits with their loyal customers. Unfortunately, most of the other carriers in my area are sub-par as compared to VZW, but because of my feeling of complete unappreciation I am considering sacrificing adequate coverage for another carrier or no-contract provider who may hold loyalty at a higher value. I'm sure that my comments here will go unnoticed by VZW, as have my previous emails voicing my dissatisfaction to them. I would have preferred to send my opinions via email as I had in the past, but of course email support is just another 'perk' that this company is adding to their "things to take away from our customers" list.
As with corporate america, Stockholders want a return for buying stock. So that is who gets to share the profits. That is the only way to have a company, 'Share Profits" with you
And the fee is not new, it's been around for almost a year and a half now. There are costs to having/building/maintaining the largest 4g LTE network and the customers who use the service get to help pay for it. All major carriers have an upgrade fee and Verizon Wireless has one of the cheapest.
Ok seriously this is like beating a dead horse with a broken stick, the upg fee has been in place for years now, lets move on. You still get a fantastic deal on a phone with the 30 dollar fee tacked on. Verizon treats every customer with equality, not placing one above the other and the same people who love that when they first start complain about it years later. Lets put our big kid pants on and relax, if you don't like it, go to another carrier where, o yea, they have upg fees too, more expensive then vzw.
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