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Death in family whom just upgraded to new two year contract?
slowpoke1993
Newbie
‎02-23-2015 05:00 PM

My son passed away on Dec 30, 2014, we traded upgrades from one phone to his in November, 2014. When I called Verizon to find out what to do, she asked if I wanted to turn the phone off, I said I wanted to keep it on for another month so that I could take care of is affairs. All I was doing was asking questions but she put his phone on a month to month, but showed the phone that we transferred the upgrade to as having upgraded in December, Now my husband has a new two year contract and no phone of his choice. I have contacted Verizon on three occasions to get it corrected but as of 20 minutes ago, it has not been changed. What can I do and whom can fix this. ??

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Re: Death in family whom just upgraded to new two year contract?
Not applicable
‎02-23-2015 07:31 PM

Sorry for your loss. When upgrades are transferred the original line that had the upgrade gets it's contract extended not the line the upgrade is moved to. Their contract remains the same. So if your husband transferred his upgrade to your son, your husband's line is the one that gets the new 2 year contract. That is not a mistake, it's policy. If your son's line is now month to month when you cancel the line there won't be a ETF.

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Re: Death in family whom just upgraded to new two year contract?
allmyothermail
Newbie
‎02-23-2015 08:19 PM

Get your attorney involved

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Re: Death in family whom just upgraded to new two year contract?
slowpoke1993
Newbie
‎02-23-2015 09:40 PM

Thank you!  It isn't fair to my husband but we will make the best of it.

thank you again..

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Re: Death in family whom just upgraded to new two year contract?
slowpoke1993
Newbie
‎02-23-2015 09:41 PM

An attorney would cost more than a new phone but thank you for the suggestion.

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Re: Death in family whom just upgraded to new two year contract?
Xyvis
Specialist - Level 1
‎02-23-2015 09:49 PM

Hello,

I'm so sorry to hear about your loss, I wish your family the best.

As was said earlier, this is how transferred upgrades work and it is policy (for your case, this is unfortunate), so unfortunately there wouldn't be much an attorney could do.

I wish you and your family the best of luck moving forward.

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Re: Death in family whom just upgraded to new two year contract?
slowpoke1993
Newbie
‎02-23-2015 10:09 PM

Thank you ,  as to the way the upgrades work or even to the way the account was handled , it would have been nice should at least one of the agents could have told me this maybe my feelings would have been somewhat different, but they all three assured me the corrections would be made .. again, thank you.

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