Dead zone after storm
emma8709
Newbie

Hi, I live in Union County New Jersey. My family and I have had verizon for years, and never had an issue. After Superstorm Sandy hit, me and my neighbors houses became Deadzones. We can get single if we go outside but we never had to do that before. I was just wondering if there was a cell tower issue causing this problem.

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Re: Dead zone after storm
SuzyQ
Community Leader
Community Leader

Most likely, but we have no knowledge here of whether there are outages or towers out of commission in specific areas.  I wonder if your local Verizon store would be able to get that information for you?

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Re: Dead zone after storm
vzw_customer_support
Customer Service Rep

Hi emma8709!

I'm glad to know you and your neighbors are safe now. We're happy to review the network in your area to see what may have happened and if its still occuring. What zip code are you located in? Does this happen only when at home?

Keep me posted.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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