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Data usage while in wifi area

Sharky1
Member

on my daughters line we are being charged huge chunks of data use every 6 hours 24 hours a day. She is at home in a wifi area 90% of the time. We can't figure why data is running so high. Tried turning off all she can, still didnt stop. Help!

matk

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Re: Data usage while in wifi area

Weth
Sr. Leader

Define huge chunks.  It is normal to see some usage of about 10 to 100 KB every 6 hours as the device checks into home. 

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Re: Data usage while in wifi area

Community Manager
Community Manager

Thank you, that is a great question, Weth. What is a large, chunk of data, Sharky1? Does your daughter turn off cellular data when she is home on WiFi? Some device have WiFi Assist, which will supplement the WiFi with data if the WiFi signal gets weak. Another thing that you can check is go into her Settings, Cellular Data and scroll down. You can see which apps are using the most data.


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