Data not reset after 3 days on new billing cycle!!!
Sara_731
Newbie

My data has STILL not been reset and I'm three days into this billing cycle.  This is very frustrating because, with four people in my family sharing data, I need to be able to track data.  When I called customer service, they said not to worry because they could see (on their end), that it had been reset and that we've only used a fraction of a Gigabyte on this new billing cycle.  I guess it just really bothers me that when I look it up (text DATA, app, website), they all say that we are almost to our 6G limit.  I need to be able to keep track of data without calling customer service and being put on hold for several minutes.  Is this a common problem and is there a way to resolve it? 

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Re: Data not reset after 3 days on new billing cycle!!!
dimap52
Specialist - Level 1

Wow. Your data should be reset at 12:01 AM on the first day of the new billing cycle. Now the log of data connections might continue to accumulate for a few days but they will eventually disappear. Give it one more day and see.

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Re: Data not reset after 3 days on new billing cycle!!!
ashtontr
Specialist - Level 1

They are aware of the issue, many people's data has not reset yet. It could be due to the fact the system thought February was a Leap Year again.. Basically it didn't reach the 29th, but they are aware of it.

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Re: Data not reset after 3 days on new billing cycle!!!
Sonyia
Newbie

I am equally frustrated, last month was my "first month" with the jet pack, got text message alert use 75% of data package had not even use 30%, after being on hold for several minutes I was told oh don't worry accident, system having problems, now 3 days into new month appears we have used more than 1/2 our allowance & haven't even been on our phones or gotten any alerts re:usage. I was totally mislead on speed of the jet pack & have gone to store & called customer service. I have been a Verizon customer for 13+ years but customer appreciation isn't important to Verizon.

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Re: Data not reset after 3 days on new billing cycle!!!
ashtontr
Specialist - Level 1

Worst case scenario it may show like that until Friday.

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Re: Data not reset after 3 days on new billing cycle!!!
StunnedMonkey
Enthusiast - Level 1

Why in the world would it take until Friday? This is annoying because I have usage limits on my kids' phones to cut off data at 6 GB (shared) to avoid overages. They'll hit that (according to Verizon's incorrect info) before Friday for sure. It's showing 5.9 GB now. Should have reset  4 days ago.

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Re: Data not reset after 3 days on new billing cycle!!!
ashtontr
Specialist - Level 1

That's what the system DISPLAYS, however the system actually did reset, but the displaying part hasn't been updated. they are working on the issue as we speak.

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Re: Data not reset after 3 days on new billing cycle!!!
StunnedMonkey
Enthusiast - Level 1

If that's the case then no problem. When I spoke with customer service on Saturday they indicated that if I had usage controls set at 6 GB then data would indeed be shut off at the (erroneous) 6 GB mark until the issue was fixed. They may not have had good info though.