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Data Throttling and dropped broadband connections

cthomaswilson
Member

I have the unlimited plan that throttles my download speeds when I exceed 15 GB on one of my devices.  What I've noticed is that the slow speed seems to be a combination of dropped connections and active throttling. I firmly believe that I'm actually hitting my download limit faster because it may take several attempts to download an OS update or an application update.  In fact, one day I had five unsuccessful update downloads of the same 2GB file and each time, the download was interrupted at around 1.6-1.95 GB.  So, I apparently used up a minimum of 8GB trying to do a 2GB download.  When I'm throttled, a 2GB download can take an hour (if successful) and between 1-6 hrs. with the connection drops and throttling that can go as low as 50kbps.  I can't believe that I'm paying $250/Mo for the unlimited plan, access charge for my MiFi, and three cell phones and still have to suffer such poor service.   I brought a company iPhone home and tethered my Mac to it and I get 50Mbps downloads all day long, but not with any of MY phones or my MiFi.  Clearly there is more to this than throttling and signal levels.  I don't think I'm getting the same Quality of Service that my company gets.

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Re: Data Throttling and dropped broadband connections

Tigerstep
Sr. Member

A business account and a consumer account are two different things for starters. You're not getting business grade perks on a consumer account.

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Re: Data Throttling and dropped broadband connections

vzw_customer_support
Customer Support

Hello cthomaswilson, we know the importance of getting your money's worth, and we'd love to help. Have you checked the quality of service on both connections before you hit the 15 GB mark?

 

UbaldoJ_VZW

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